Service

Search & retrieval

Semantic search and question-answering over a knowledge base your team can actually trust.

Overview

Grounded answers, not guesses

Ask a general-purpose model a question about your business and it will answer anyway, filling the gaps with whatever pattern looks plausible. Retrieval-augmented generation stops that. We connect your model to a vector database built from your own documents, records and systems, so every answer is retrieved from something real before it gets written.

This is the capability behind semantic search, internal knowledge assistants and any AI feature that needs to answer from your content rather than the open internet. It sits close to the core of how we work: search and retrieval only perform well if the data underneath is clean, current and structured for machines to query, which is the foundation work we do first.

Whether you are powering a support chatbot, a document assistant or an internal search bar, the mechanics stay the same. Embed the content, index it for fast retrieval, and wire it into the model so it reaches for facts before it writes a word.

What you get

What you get

Grounded in your data

Every answer is retrieved from your verified content and systems, not the model's general training.

Millisecond retrieval

Vector databases built and tuned for fast queries, even across large, complex datasets.

Reusable across products

The same retrieval layer can power search, chat and summarisation, so you build it once and draw on it repeatedly.

Traceable data

Every record is versioned, validated and embedded with lineage you can audit back to source.

In depth

Vector databases and RAG, in short

A vector database stores your content as embeddings: mathematical representations that let a model search by meaning rather than exact keyword matches. Retrieval-augmented generation is what happens when that search feeds a language model: it retrieves the closest matching content, then writes its answer from that. We have written up both in plain terms, if you want the fuller picture: what a vector database is and how embeddings power AI search, and how RAG works for teams.

Method

How we deliver

  1. Define the data scope

    We identify which documents, records and systems your AI actually needs to reach, and which it should stay well away from.

  2. Embed and index

    Text, tables and metadata are converted into vector representations built for retrieval, not just storage.

  3. Architect the vector store

    We choose and configure the database against your performance, scale and compliance needs, rather than defaulting to one vendor.

  4. Connect it to your model

    The vector store is wired into your LLM or API pipeline, so retrieval happens automatically before generation.

  5. Govern and improve

    Observability, drift detection and feedback loops keep the system accurate as your data and usage change.

FAQ

Questions we hear most

What is a RAG database?

RAG stands for retrieval-augmented generation. It pairs a vector database with a language model, so the model retrieves relevant, verified content before it answers, instead of relying only on what it learned during training.

Why does retrieval matter for accuracy?

Because it gives the model something real to check its answer against. A model that retrieves your verified content before writing an answer hallucinates far less than one working from memory alone.

Do we need to pick a specific database technology?

No. We design for your data, performance and governance needs first, then choose the vector store that fits, rather than defaulting to one vendor.

Can this connect to systems we already run?

Yes. We integrate retrieval into your existing chatbots, internal tools and API workflows rather than asking you to stand up a new destination.

How do you keep retrieval accurate once it is live?

Each system includes automated evaluation, embedding validation and observability dashboards, so accuracy is monitored on an ongoing basis rather than assumed after launch.

Search and retrieval is usually the first capability worth building, because it proves the data foundation works before anything more ambitious gets layered on top. Talk to us about what your data would need to support it.

Start at your core.

Tell us where your data is today and what you want AI to do. We will come back with a straight answer on what your foundation needs and where the quickest real win is.

Talk to us