Support and onboarding that scale with your device fleet, not your headcount.
IoT and telecoms businesses run on volume. Tens of thousands of customers, millions of devices, and margins that only work if the cost of serving each one stays close to zero. Every new market adds languages, expectations and support load. The maths is unforgiving: if support cost grows with the fleet, growth eats the margin.
The raw material for fixing this already exists in your business. Connectivity data, device telemetry, developer documentation, years of answered tickets. Most of it sits static or noisy, and nobody quite trusts it enough to automate on top of it. So that is where we start. AI is only as good as its data core, which is why we build a governed foundation under the noise before we put an assistant or an agent anywhere near a customer.
Get that right and the long tail stops being a cost problem.
Customer and developer queries answered from your certified documentation, around the clock, without adding to the support rota.
Developers and prospects get plain-language answers from your docs before they ever raise a ticket, which is where most support load quietly disappears.
One assistant serving each market in its own language, tuned to local expectations rather than translated as an afterthought.
High-volume machine and connectivity data cleaned, structured and governed, so what the AI draws on is worth trusting.
Every question the assistant cannot answer is logged, analysed and fed back into the knowledge base. The system improves on a schedule.
Customer questions are data. Product, marketing and operations teams can mine them for unmet needs and emerging themes.
We're a truly digital business. And our customers come from more than 100 different countries across the world. We can't possibly provide the level of high-touch service to everyone but at the same time, we want to deliver a consistent experience.
We start with the operation, not the technology. Where does support cost, churn or onboarding friction actually sit, and what is it worth to remove?
We assess your documentation, telemetry and systems for reliability, then structure and govern them so AI has something solid to stand on. We refuse to skip this step.
Selected on financial impact and feasibility, not novelty. One well-chosen use case beats five pilots.
The solution goes into your real channels: developer hub, customer portal, support workflow. That might be a conversational platform your customers talk to, or automation and agents working behind the scenes.
We measure the assistant against historical queries before customers ever see it, so the launch decision rests on evidence.
Unanswered questions are logged and reviewed weekly, and the knowledge base grows to close each gap.
No, it is the normal starting point. High-volume device data is rarely clean. The foundation work exists precisely to structure and govern it, and we scope AI features to what the data can honestly support rather than what a demo can fake.
No. Your connectivity platforms, CRMs and support systems stay where they are. We build on top of them and integrate into the workflows your teams already use.
Multilingual support is designed in from the start rather than bolted on. For 1NCE we delivered the assistant in English and Portuguese, tuned to the expectations of each market.
It says so and hands over, and the question is logged. Unanswered queries are reviewed, the missing knowledge is added, and the gap closes over time. Nothing is left to guesswork.
It works best as a capability. The weekly improvement cycle is where much of the value accumulates, so we support the system beyond launch.
If your customer base is growing faster than your support team can, the real question is whether your documentation and data could carry more of the load. Usually they can, once they are in shape. Talk to us and we will give you a straight answer on where your data stands and what a first working use case would look like.
Tell us where your data is today and what you want AI to do. We will come back with a straight answer on what your foundation needs and where the quickest real win is.
Talk to us