Industry

AI for facilities management

Contracts, compliance and work orders made searchable, on a governed data core.

Overview

An industry that runs on paperwork

Facilities management runs on documents. Client contracts with the SLAs buried in the schedules. Right-to-work records, insurance certificates, RAMS, work orders, supplier paperwork, timesheets from a workforce spread across hundreds of sites. The systems that hold all of this rarely talk to each other, so people become the integration layer: someone logs into each one, pulls the numbers into a spreadsheet and builds the weekly deck by hand. By the time anyone reads it, the information is old.

We build the data foundation that ends that routine. Our whole company rests on one belief: AI is only as good as the data underneath it. So we start by bringing operational, workforce, compliance and support data into a single governed environment, then put reporting and AI on top. For an FM business that means contracts you can question, compliance you can see live, and asset and maintenance history you can actually search instead of reconstruct.

We work mostly with mid-market operators, often PE-backed, where the reporting that held up at fifty sites has stopped holding up at three hundred.

What you get

What you get

One view of the operation

Data from the systems that run your sites, workforce and fleet lands in one governed environment, so the dashboard shows yesterday's picture rather than last week's.

Contracts you can question

Commercial terms, obligations and renewal dates pulled out of contract documents and put where decisions get made. See our summarise and extract capability.

Compliance you can see

Right-to-work and certificate expiries tracked live, with advance alerts, instead of spreadsheets reconciled after the deadline has passed.

SLA breaches surfaced fast

Missed visits and ticket performance visible by customer the following morning, while there is still time to put things right.

Admin time returned

The pull, consolidate, distribute routine goes. The people who spent their week compiling reports go back to running the operation.

A base for automation

Once the data is governed, threshold alerts and agentic actions become realistic next steps rather than slideware.

Proof

Proof it works

1.5
days a week of admin time returned at Smarter Services

If you don't have timely and accurate metrics or dashboards, it's like trying to fly an aeroplane without knowing the speed, the fuel, or the direction. Would you want to get on that plane?

Chris Pullinger, Financial Controller at Smarter Services
Read the Smarter Services case study
Method

How we deliver

  1. Understand the operation

    Sites, SLAs, contracts, workforce. We find where cost, risk and wasted time actually sit before we talk about technology.

  2. Assess the data

    Which systems hold what, which have APIs, which do not, and how far each source can be trusted. FM estates are messier than vendors admit, and we plan for that.

  3. Build the foundation

    Pipelines from each system into a governed cloud warehouse, where the data is cleansed, structured and secured to the standard your certifications demand.

  4. Put reporting and AI on top

    Dashboards, document extraction and search, built with the people who will use them and refined against what they actually need each morning.

  5. Support and extend

    We stay on to keep quality high and add the next use case, from expiry alerts to automation, once the first one has proved its value.

FAQ

Questions we hear most

Do we need to replace our existing FM systems?

No. We connect what you already run. Some systems have APIs, some do not, and some vendors charge for access. We build a pipeline for each source and handle the quirks, so the systems your teams know stay in place.

Our data is spread across systems and spreadsheets. Is that a problem?

It is the normal starting point. Most FM businesses we meet have grown through wins and acquisitions and collected systems along the way. That is exactly why the foundation stage comes first.

How long does something like this take?

It depends on how many sources you have and what state they are in. As a reference point, Smarter Services went from kick-off to a live, governed dashboard in 14 weeks.

How much of our team's time will it take?

Less than you might expect. On a typical build, your side provides system access, answers data queries and joins a weekly checkpoint call. The build work sits with us.

Is our data secure?

Yes. Architecture, access and permissions are agreed with your IT and security teams before anything is built, and we recommend platforms whose security credentials support certifications such as ISO 27001.

If the weekly deck, the spreadsheet chase and the out-of-date compliance tracker sound like your operation, the fix starts with the data, not with a model. Talk to us and we will give you a straight answer on what your foundation needs and where the quickest real win sits.

Start at your core.

Tell us where your data is today and what you want AI to do. We will come back with a straight answer on what your foundation needs and where the quickest real win is.

Talk to us